Lumturo helps companies create a seamless post-sales service experience. Lumturo understands the post-sales customer pain points primarily in the consumer durables, consumer appliances, automotive, and electrical and electronic industry and we see a need for the adoption of technology that enables a three-way interaction between the company, product, and customers driving proactive, timely and hassle-free customer service.
We do this by deploying cutting-edge IoT technology and design thinking. We are a team of passionate individuals that want to disrupt the customer service & impulse purchase market segments.
What problems does Lumturo solve?
At Lumturo, we are working on transforming customer experience for businesses. We are trying to remove critical impediments that hamper CX, especially during the first line of customer interaction.
We believe solving problems like reducing customer wait times for retailers, shortening breaks during a movie without losing on the food business, and one-click customer service can have a significant impact on customer experience & impulse purchase behavior.
Thus, We are leveraging cutting-edge technology that will enable the enterprise to significantly enhance customer service experience and bring tangible benefits to their organization.
For whom your Product/ Service is for?
Improving the post-sales customer service experience is what we aim at.
This solution from Lumturo automates the post-sales customer service process without getting your business into the minefield of preventive maintenance, making it a very appropriate technology in consumer goods, automotive, consumer services and consumer electronics sectors.
What makes you stand out from the crowd?
Lumturo Connect button is our USP, which completely differentiates us from other firms. It assists users by making a simple, one-touch service request. By merely clicking on a button on the equipment, a hassle-free service request to the closest service center is put through, using an independent IoT button technology. Alternatively, the NFC (near field communication) or the QR code can be scanned for registering periodic maintenance or product failure requests.
The above solution provides you with increased service adherence by easing the process of placing a service request, enhancing customer stickiness, and periodically notifying customers of important dates like warranty expiry and thus, making us stand out from the crowd.
What are your future plans?
Our Mission is to make intelligent connections improving lives by letting the businesses in consumer goods, automotive, consumer services and consumer electronics sectors use Lumturo Connect Button. Once, this creation reaches out to all the respective sectors, it will be no less than a boom for both service providers and customers.
About The Founders
Ashwin is a seasoned business leader with strong cross-functional experience spanning 12 years in M&A, Strategic Marketing and business development,
Ashwin founded Lumturo in 2017 and currently serves as the company’s Chief Executive Officer. Prior to Lumturo, Ashwin was the Regional sales director of South Asia and the Middle East for Sproxil – a Boston, USA based mobile based anti-counterfeiting solution. Earlier, in his career, he worked as regional sales head for Eaton and managed strategic marketing and business planning of USD 1 Bn power quality business for the Asia Pacific region. He is an MBA in Marketing from the University of Pune.
Founding Date: 2017-08-14
Number Of Employees: 11-50
Office no.1, Unnati Apt. Paramhans Nagar,
Paud Road, Kothrud – 411038. Pune. India.